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Please read our FAQ before sending us a message.
Delivery charges are the fees associated with getting your order to your door. These charges cover the cost of shipping, handling, and ensuring the safe and timely delivery of your item. The exact amount depends on factors such as location, shipping method, and order weight. Please review our shipping policies for specific details regarding delivery charges and available options.
Estimated delivery time is the estimated period within which you can expect to receive your order. This is calculated based on various factors including your location, shipping method chosen, and processing time. We strive to provide accurate estimates, but actual delivery times may vary. For exact delivery details, see our shipping policies and tracking information once your order has been shipped.
When you place an order, you are assigned a unique tracking number. As your order is processed and shipped, this number allows you to monitor its journey in real time. Simply enter the tracking number on our website or designated courier’s site. You’ll see updates about the status of your order, including when it was shipped, arrived at the distribution center, or is out for delivery. Tracking provides transparency and peace of mind, ensuring you stay informed about the progress of your order until it arrives at your doorstep.
Customs and import duties may apply to your parcel depending on your country’s regulations. These charges are usually imposed by customs authorities and are separate from the product and shipping costs. It is advisable to check your country’s customs policies to understand any possible charges that may apply on delivery. Please note that these charges, if applicable, are the responsibility of the recipient and are not included in the purchase price.
Yes, we ship internationally. We are committed to serving customers around the world and ensuring their access to our products. We offer international shipping options to various countries, allowing our customers to receive their orders wherever they are located.
Returning an item is easy! If you wish to return a product, please follow these steps:
Initiate a Return: Visit our Returns Portal on our website and follow the instructions to initiate the returns process. Provide the necessary details like order number, reason for return and the item you want to return.
Pack the item: Securely pack the item you are returning in its original packaging or a suitable substitute.
Label the package: Attach the return label provided in the returns portal. This label ensures that your return is shipped correctly once it reaches our facility.
Schedule Drop Off or Pickup: Based on the instructions provided, either drop off the package at the specified shipping center or schedule pickup with the specified carrier.
Tracking: Keep a copy of the tracking number to monitor the progress of your return.
Processing and Refunds: Once we receive your return and inspect the item, we will process your refund according to our return policy.
For more information and to initiate the returns process, please visit our returns portal on our website. If you have any additional questions or need additional assistance, feel free to contact our customer support team.
Our International Returns Policy is designed to ensure a smooth and efficient returns process for our valued international customers. The main points of our policy are as follows:
Items can be returned within [X days/weeks] of receiving your order.
The item must be unused, in its original packaging, and in the same condition as received.
Visit our Returns Portal on our website to initiate the returns process.
Complete the required information including order details and reason for return.
International return shipping costs are the responsibility of the customer, except in cases of damaged, defective or incorrect items.
A specific international returns address will be provided when initiating the returns process.
Once we receive and inspect the returned item(s), we will process your refund according to our standard refund policy.
If you have any questions or concerns regarding the international returns process, feel free to contact our customer support team for assistance.
For detailed information on our International Returns Policy and to initiate a return, please visit our Returns Portal on our website. We value your satisfaction and strive to make the return experience as simple as possible.
If you believe your refund is incorrect, we apologize for any inconvenience and are here to help you resolve the matter promptly. Please follow these steps to resolve the issue:
Review Refund Details:
Double-check the initial purchase amount, any discounts, taxes and fees associated with the order to confirm the accuracy of the refund.
Review any emails or notifications regarding your refund to make sure you understand the calculations and deductions made.
Contact Customer Support:
Contact our customer support team by providing your order number and a clear explanation of the issue regarding the refund amount.
If necessary, share any supporting documents, such as screenshots or receipts, to help clarify your concern.
Investigation and Solution:
Our customer support team will investigate the issue and work toward a resolution that is consistent with our refund policy.
Get in touch with our customer support team to track progress and ensure that your concern is resolved to your satisfaction.
We appreciate your patience and understanding as we work to resolve this matter and ensure you receive the correct refund amount. Your satisfaction is important to us, and we are committed to making things right.
Will my parcel be charged customs and import charges?
Depending on your country’s regulations, customs and import duties may apply to your parcel. These charges are usually imposed by customs authorities and are separate from the product and shipping costs. It is advisable to check your country’s customs policies to understand any possible charges that may apply on delivery. Please note that these charges, if applicable, are the responsibility of the recipient and are not included in the purchase price. For more information regarding customs duties and import duties, you can contact your local customs office.
Refund of delivery charges on returns is subject to our company policies. In general, if you return an item, delivery charges are usually not refunded unless the return was due to an error on our part, such as a damaged, defective or incorrect item. We encourage you to review our specific returns and refund policies to understand the terms and conditions related to delivery charge refunds. If you have any concerns or questions about our refund policy, feel free to contact our customer support team for further assistance.